Refund policy

Returns & Exchange Policy
Effective Date: [Insert Date, e.g., June 2026]
At Lots of Boutique, your satisfaction is our top priority. We want you to love your new trending outfits! If you are not completely satisfied with your purchase, we’ve got you covered with our hassle-free return policy.
1. 7-Day No-Questions-Asked Returns
We offer a 7-day, no-questions-asked return policy. This means you have 7 days after receiving your item to request a return, no matter the reason.
2. Eligibility Criteria
To ensure a smooth return process, please make sure that:
The request is raised within 7 days of delivery.
The clothing items are unworn, unwashed, unaltered, and in their original condition.
All original tags and packaging must be intact.
3. How to Initiate a Return
Send an email to our support team at [Insert Support Email] or message us on WhatsApp at [Insert Phone Number] with your Order ID and the name of the item you wish to return.
Our team will guide you through the process and arrange a reverse pickup if available in your PIN code.
4. Reverse Pickup & Shipping
[Option A - Free Returns]: We offer free reverse pickups for eligible returns across India.
[Option B - Customer Borne]: While we don't charge a restocking fee, a nominal reverse shipping fee of ₹[Insert Amount] will be deducted from your final refund amount.
(Choose the option that fits your store and delete the other).
5. Refunds
Once we receive and inspect the returned item at our warehouse, we will notify you.
Prepaid Orders: The refund will be credited back to your original payment method (Credit Card, Debit Card, UPI, Net Banking) within 5–7 working days.
Cash on Delivery (COD) Orders: If you paid via COD, we will ask for your bank details or UPI ID to transfer the refund securely.
🛍️ Store Setup Tip:
Place links to your Shipping Policy and this Returns Policy right on your product pages (usually near the "Add to Cart" button). When shoppers see "7-Day No-Questions-Asked Returns," they are much more likely to hit buy!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lotsofboutiqueboutique@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lotsofboutiqueboutique@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lotsofboutiqueboutique@gmail.com.